Privacy Policy

This Privacy Policy applies to: www.alphasciencemd.ca

Last update: September 27th, 2023



The respect of your private life is of the utmost importance for Daniele Henkel Enterprises Inc., who is responsible for this website.

This Privacy Policy aims to layout:

  • the way your personal information is collected and processed. "Personal information" means any information that could identify you, such as your name, your mailing address, your email address, your location, and your IP address.
  • your rights regarding your personal information.
  • who is responsible for the processing of the collected and processed information.
  • to whom the information is transmitted.
  • if applicable, the website's policy regarding cookies.

This Privacy Policy complement the Terms and Conditions that you may find on our website.

1. COLLECTION OF PERSONAL INFORMATION

We collect the following personal information:

  • Last Name
  • First Name
  • Mailing address
  • Postal code
  • Email address
  • Phone and/or fax number
  • Credit card number

The personal information we collect is collected through the collection methods described in the following section.

2. FORMS AND METHODS OF COLLECTION

Your personal information is collected through the following methods:

  • Website registration form
  • Order form
  • Contest
  • Other:
    Instant messaging

We use the collected data for the following purposes:

  • Order tracking
  • Special offers
  • Statistics
  • Contact
3. INTERACTIVITY

Your personal information is also collected through the interactivity between you and the website. This personal information is collected through the following methods:

  • Comments
  • Correspondence
  • Information for promotional offers
  • Other:
    Newsletters

We use the personal information thus collected for the following purposes:

  • Contact
  • Website management
4. COOKIES AND LOG FILES

We collect information through log files and cookies. These allow us to process statistics and information on traffic on the Website, to ease navigation and improve your experience for your comfort.

 a) Cookies used by the Website

The cookie files used on the Website are the following:

  • IP address
  • Operating system
  • Pages visited and queries.
  • Day and time of connection
  • Other

The use of such files allows us to achieve the following purposes:

  • Improvement of the service and personalized welcome
  • Personalized consumption profiles
  • Order tracking
  • Statistical surveys
b) Objection to the use of cookies and log files by the Website

    You have the right to object to the recording of these cookies and log files by configuring your web browser.

    Once you have deactivated cookies and log files, you may continue your use of the Website. However, any malfunction resulting from this deactivation may not be considered of our making.

    5. SHARING PERSONAL INFORMATION

    We are committed to not selling to third parties or otherwise commercialize the personal information we collect. However, we may share this information with third parties for service and quality improvement.

    If you do wish that we not share your personal information with third parties, you may object at the time of collection or at any time, thereafter, as described in the "Right of objection and of withdrawal" section.

    6. STORAGE PERIOD OF PERSONAL INFORMATION

    The controller will keep in its computer systems, in reasonable security conditions, the entirety of the personal information collected for the following duration: Infinite, except after suppression of personal account. The only information relating to an order on the website is kept for better customer service.

    7. HOSTING OF PERSONAL INFORMATION

    Our website is hosted by: Shopify.

    Personal information we collect and process is exclusively hosted in Canada.

    8. CONTROLLER

    a) Controller

    The "Controller" is Marketing Head at Daniele Henkel Enterprises Inc. The Controller may be contacted as follows:

    by phone at 514-312-0222 or by email at info@danielehenkel.com

    The Controller oversees determining the purposes for which personal information is processed and the means at the service of such processing.

    b) Obligations of the Controller

    The Controller is committed to protecting the personal information collected, not to transmit it to third parties without informing you, and to respect the purposes for which personal information was collected.

    If the integrity, confidentiality, or security of your personal information is compromised, the Controller is committed to notify you.

    9. RIGHT OF OBJECTION AND OF WITHDRAWAL

    You have the right to object to the processing of your personal information by the Website ("right to object"). You also have the right to request that your personal information does not appear, for example, on a mailing list ("right to withdraw").

    If you wish to exercise the right to object or the right to withdraw, you must follow the procedure described hereinafter:

    The user must make a request to limit the processing of his personal information to the data controller, by sending an email to the address provided above.

    10. RIGHT OF ACCESS, OF RECTIFICATION AND OF REMOVAL

    You have the right to consult, update, modify or request the removal of information about you by following the procedure described hereinafter:

    The user must send an email to the person in charge of processing personal information, specifying the subject of their request and using the contact email address of the person in charge of personal information provided on this page.

    If you have a personal account, you may request its removal by following the procedure described hereinafter:

    The user must send an email to the data controller, specifying his personal account number. The request for deletion of data will be processed within 15 working days.

    11. SECURITY

    Personal information we collect is stored in a secured environment. People working for us are obligated to respect the confidentiality of your personal information.

    To ensure the security of your personal information, we use the following methods:

    • SSL (Security Sockets Layer) Protocol
    • SET (Secure Electronic Transaction) Protocol
    • Digital certificate
    • Username/password
    • Firewalls

    We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations that allow us to ensure the confidentiality of your transactions. Nevertheless, no mechanism can ensure a complete security and transmitting personal information on the Internet always entail a part of risk.

    12. CHANGES TO OUR PRIVACY POLICY

    Our Privacy Policy may be viewed at all times on our website.

    We reserve the right to modify our Privacy Policy in order to guarantee its compliance with the applicable law.

    You are therefore invited to regularly consult our Privacy Policy to be informed of the latest changes.

    13. ACCEPTANCE OF OUR PRIVACY POLICY

    By using our website, you certify that you have read and understood this Privacy Policy and accept its conditions, more specifically conditions relating to the collection and processing of personal information, and the use of cookies.

    14. APPLICABLE LAW

    We are committed to respect the legislative provisions as specified in:

    Personal Information Protection and Electronic Documents Act, SC 2000, c 5; and/or

    Act Respecting the Protection of Personal Information in the Private Sector, CQLR cP-39.1.

    15. RESPONSIBILITY AND COMMITEMENT

    We bear the responsibility for the personal information under our management. Daniele Henkel Enterprises Inc. has appointed an individual within its organization to ensure compliance with this Policy and related laws, implemented this Policy along with useful administrative procedures to safeguard personal information, receive and promptly address any complaints from our clients. Daniele Henkel Enterprises Inc. ensures training for its staff and their adherence to policies and administrative procedures pertaining to the protection of personal information. If you have any questions regarding this matter or wish to speak with the designated individual, please feel free to contact Ms. Amel Mahieddine, , at 514.312.0222 or via email at amelm@danielehenkel.com

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